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Security & privacy

How Tessera protects resident data.

Your residents trust you with their most private details. Tessera keeps them with your team, encrypted, and on a virtual private cloud.

Access

The right people, and only the right people.

Each person sees the homes they belong to and what their role allows, from care assistant to owner. Multiple layers of security checks protect your data from leaving your organization.

Senior carers, admins and owners each have their own view too.

Change history

Every change keeps what came before.

Tessera keeps a history of changes to clinical records, with what each one said before and after. When someone asks what changed and when, you already have the answer.

Hosting

Stored safely, and backed up.

Your records stay in the United States on a private network, encrypted and backed up every day.

Encrypted

Private on the move and at rest

Your records are encrypted while they travel and while they're stored.

US-hosted

Kept in the United States

Your records are stored on servers in the United States.

Backed up

Backed up every day

Your records are safe and recoverable after an outage.

Private network

Out of public reach

The systems that hold your records sit on a private network, so they can't be reached from the open internet.

HIPAA-aligned

Built to support your HIPAA program.

Tessera is HIPAA-aligned. Meeting HIPAA also depends on how your organization uses it, including who you give access to and how your team looks after its devices and passwords.

Have a security question? Write to support@caretessera.com.

Bring your security questions to a demo.

Book a short demo, and we'll reply within one business day.

Book a demo